Store Policy

📦 Shipping Policy

At Serephine, we aim to dispatch all orders within 1–2 business days.
Delivery to the United Kingdom usually takes 3–7 business days after dispatch.
Once shipped, you will receive a tracking number via email to follow your order.

Please ensure your shipping address is correct. Serephine is not responsible for delays due to incorrect or incomplete information.

🔄 Refund & Returns Policy

We offer a 30-day risk-free guarantee. If your bodysuit doesn't fit or you're not fully satisfied, contact our support team within 30 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unwashed, and in its original packaging.

  • Proof of purchase is required.

Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
Shipping fees are non-refundable. Customers are responsible for return shipping costs, unless the item is defective.

🔒 Privacy Policy (summary)

We value your privacy.

  • Your data (name, email, address) is used solely to process and deliver your orders.

  • We do not share or sell your personal data to third parties.

  • Payments are processed securely via Stripe, ensuring encryption and compliance with international data protection standards.

For full details, please refer to our complete Privacy Policy page.

📜 Terms of Service (summary)

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Not misuse our site for unlawful purposes.

  • Understand that product colors and images may slightly differ due to lighting or monitor settings.

Serephine reserves the right to update or change these terms at any time.